Wednesday is Tail of the Dragon day, assuming the weather is decent. I should have some good picures for you tomorrow.<\/p>\n
I have a story to share with you now that it is over with a happy ending. On the way to Sweetwater, the Atom and I got thoroughly soaked (and dried out, and soaked – repeat over and over) and my SPA Microdash managed to get full of water (it wound up looking like one of those “executive desk ornament” wave gizmos). The elements on the bottom of the unit were completely inoperable, and the ones further up were flickering on and off and barely visible behind\u00a0the condensed water droplets\u00a0on the faceplate.<\/p>\n
I called Brammo at 3:35 PM their time, and they managed to scrounge up a replacement display assembly and send it out to me, along with a tube of silicone goop, replacement cable ties and different screws, all before FedEx’s cutoff time of 4:00 PM at Medford. That\u00a0means that they got this all together and driven up to the FedEx terminal at the airport\u00a0within 25 minutes! (I bet they used\u00a0an Atom to drive it there!)<\/p>\n
The next day,\u00a0Tom\u00a0from Brammo called me\u00a0back and asked if\u00a0FedEx had arrived yet (they hadn’t). He said he’d\u00a0arrived at the office\u00a0early in\u00a0the morning to talk to SPA UK and that SPA said the unit was completely waterproof and\u00a0what happened was impossible.<\/p>\n
When I\u00a0received the new display and installed it (it worked fine), I called Tom back to\u00a0find out how he wanted the old\u00a0one sent back (what speed service, and to\u00a0Brammo or directly to SPA).\u00a0He said that SPA UK called him back and it turns out there was a newly-hired\u00a0employee on the SPA\u00a0assembly line in the UK, and that “some number”\u00a0of Microdash units (for everyone, not just Brammo)\u00a0are missing the sealing O-ring between the\u00a0front and back halves of the display.<\/p>\n
After all was said and done, I was able to get under way on schedule the next day, with no delays whatsoever.<\/p>\n
This\u00a0is outstanding\u00a0<\/em>service from Brammo and I can’t say enough good things about them. Occasionally I read on various boards how people are concerned about after-sale support for an Atom they’re thinking of buying, and I can say that you’ll have absolutely no problems. Brammo is a class act through-and-through.<\/p>\n","protected":false},"excerpt":{"rendered":" Wednesday is Tail of the Dragon day, assuming the weather is decent. I should have some good picures for you tomorrow. I have a story to share with you now that it is over with a happy ending. On the way to Sweetwater, the Atom and I got thoroughly soaked (and dried out, and soaked […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[],"_links":{"self":[{"href":"http:\/\/www.atomacrossamerica.org\/index.php?rest_route=\/wp\/v2\/posts\/44"}],"collection":[{"href":"http:\/\/www.atomacrossamerica.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.atomacrossamerica.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.atomacrossamerica.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.atomacrossamerica.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=44"}],"version-history":[{"count":0,"href":"http:\/\/www.atomacrossamerica.org\/index.php?rest_route=\/wp\/v2\/posts\/44\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.atomacrossamerica.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=44"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.atomacrossamerica.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=44"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.atomacrossamerica.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}